Privacy policy
Privacy Policy
Last updated: January 15, 2026
Huggypet Store (“we”, “us”, or “our”) operates this website and online store (the “Services”) to provide customers with quality pet products and a safe shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or communicate with us.
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect
We collect personal information that you voluntarily provide to us or that is automatically collected when you interact with our Services. This may include:
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Contact Information: Name, email address, phone number, billing and shipping information
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Order & Transaction Information: Products viewed, added to cart, purchased, returned, or exchanged
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Payment Information: Payment method details (processed securely by third-party payment providers; we do not store full card numbers)
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Account Information: Login credentials, preferences, and settings
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Communication Information: Messages you send to us, including customer support inquiries
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Device & Usage Information: IP address, browser type, device information, and interaction data collected through cookies and similar technologies
We do not knowingly collect sensitive personal data beyond what is necessary to process orders and provide our Services.
How We Collect Personal Information
We collect personal information through the following methods:
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Directly from you when you place an order, create an account, subscribe to emails, or contact us
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Automatically through cookies, pixels, and similar technologies when you browse our website
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From trusted third-party service providers such as Shopify, payment processors, analytics tools, and shipping partners
How We Use Your Personal Information
We use your personal information to:
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Process and fulfill orders, payments, shipping, returns, and exchanges
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Communicate with you regarding orders, customer support, and account updates
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Improve our website, products, and overall shopping experience
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Send promotional emails or offers (you may unsubscribe at any time)
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Prevent fraud, unauthorized transactions, and misuse of our Services
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Comply with legal obligations and enforce our store policies
Sharing Your Personal Information
We may share your personal information with trusted third parties only when necessary, including:
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Shopify, which powers our online store and processes data on our behalf
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Payment processors to securely complete transactions
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Shipping and fulfillment partners to deliver your orders
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Marketing and analytics providers to help us improve and promote our Services
These third parties are required to protect your information and use it only for authorized purposes.
We do not sell your personal information.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Enable essential site functionality
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Analyze site performance and customer behavior
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Improve marketing relevance
You can manage cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Data Security & Retention
We take reasonable steps to protect your personal information using administrative, technical, and physical safeguards. While no system is completely secure, we work to protect your data from unauthorized access or disclosure.
We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and operate our business.
Your Rights & Choices
Depending on your location, you may have the right to:
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Access or request a copy of your personal information
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Correct inaccurate or incomplete information
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Request deletion of your personal data
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Opt out of marketing communications
To exercise any of these rights, please contact us using the email below.
International Data Transfers
Your information may be transferred to and processed outside your country, including through Shopify’s global infrastructure. We ensure appropriate safeguards are in place where required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us at: